Find all your

FAQs

Where are your products made?

Our products are manufactured in Toronto, Ontario.

Do you ship outside of Canada? 

Indeed, our shipping services extend to the United States as well.

Do you have a physical showroom?

No, our business is completely web-based. All orders are handled and monitored through our website. Should you require extra support during the process, you can easily connect with us over the phone or through email.

What is the leadtime for new cushions?

Our standard production time for custom cushion products is 2-3 weeks. If you need your order sooner, please reach out to us to explore expedited delivery options.

Do the cushions come with the foam? 

Cushion orders include a high density foam insert that is wrapped in 1.25" polyester batting on the top, front, and bottom.

My foam inserts are in good shape, can I order the covers only?

Certainly, you have the option to buy cushion covers individually, but it is advisable to ensure that your inserts are in good condition. It is highly recommended to purchase new inserts as this will significantly extend the lifespan of your cushions.

Can I use my own fabric? 

We have access to a wide range of fabric options. If there is a specific fabric you would like us to consider, please get in touch with us to discuss the available options.

Do the cushions come with zippers? 

All fabric covers are equipped with zipper enclosures to facilitate effortless removal for cleaning and replacement purposes.

If I'm not satisfied, can I return my order?

Because our products are custom-made, we unfortunately cannot accept returns or exchanges. However, we place a high priority on customer satisfaction. If you have any concerns, please don't hesitate to contact us.

How do I measure for my new chair cushions? 

Step 1: Remove old cushions from the chair

Step 2: To determine the seat width, measure the opening between the arms from side to side.

Step 3: Measure the distance from the front to the back of the seat opening.

Step 4: To determine the height of the back cushion, measure from the seat to the top of the chair frame and subtract the desired cushion thickness (e.g. 3", 4", or 5") to accommodate for the thickness of the seat cushion.

Typically, the width of the back cushion matches the seat width. However, if it doesn't, you can measure the width of the backrest from side to side.

To ensure accurate measurements, it is advised to use precise measuring tools i.e. a carpenters tape measure and round to the nearest quarter inch.

Do you provide fabric swatches? 

Absolutely! We provide fabric swatches. Feel free to browse through our fabric options and swatches page to learn more!

What cushion thickness should I order? 

We have a wide range of foam inserts available for our chair cushion and bench cushion products, including sizes of 2", 3", 4", and 5". The most common sizes for chair cushion replacements are 3" and 4", while 2" and 3" are popular choices for window seats. If you're unsure about which size is right for your project, feel free to reach out to us and we'll be happy to assist you.

I'm ordering multiple sets, is there a discount for shipping? 

Discounted shipping costs will be automatically calculated and applied during the checkout process.

I have a special shaped cushion, what do I do? 

Feel free to reach out to us and we would be more than happy to discuss and provide you with a quote for your custom project.